Before you submit
- Search the docs (⌘/Ctrl + K) for the error code (for example
429), the event name or the symptom. - For integration issues, go through Verify your installation once.
- Common symptoms have a step-by-step checklist in Troubleshooting.
Report template
Sending everything below usually lets us pinpoint the issue in one round:
text
Product area: web analytics / app analytics / mini program / behavior analytics / live chat / API
Project ID or name:
Data source and platform: e.g. web (Nuxt), android 1.4.2, wechat-mp
SDK / script version:
When it happened (with time zone):
Expected result:
Actual result (full error text or screenshot):
What you have already tried:
Steps to reproduce or a sample request (secrets removed):Never send these
Secrets and personal data
- Never paste a full API key (starting with
wck_). If you need to point at a specific key, give only the first 8 characters, or refer to the key's name and creation time shown in the console. - Do not send visitors' or users' personal data (email addresses, phone numbers, raw IPs). Use masked examples when describing the problem.
- Do not send cookies, session tokens or server environment variables.
If you suspect a key has leaked, revoke it in the console and create another before you contact us.
Where to contact
- Main website contact page: use the Contact support link in the right column or the footer of this page.
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